Online Bill Payment Would Eliminate Paper Checks
What He Predicted
Gates predicted in 'Business @ the Speed of Thought' that consumers would shift to paying bills online, eliminating much of the paper check and physical mail infrastructure. He saw digital payment as inevitable once trust and security issues were resolved.
What Actually Happened
By 2008, online bill payment was the dominant method for recurring expenses in the US. PayPal, bank portals, and later Venmo and Zelle made digital payments universal. Paper check usage fell from 42 billion annually in 2000 to under 15 billion by 2018 — a collapse of 64% in two decades.
Source: https://en.wikipedia.org/wiki/Business_at_the_Speed_of_Thought
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